As a full-service travel agency, Journiac Travel & Tours offers many types of professional services. These range from consultation and research services to reservation and support services — before, during, and after each trip.
You may also wish to learn more about the minimum guaranteed services you will receive with each booking.
Description of Services
Consultation
In the consultation services phase, your travel counsellor learns as much about you and your travel goals as possible in order to provide you with the best possible advice and recommendations.
Consultation almost always occurs at the beginning of any trip enquiry, but it also happens throughout the process of trip planning and beyond. Consultation is taking place during any discussion that involves travel preferences, wants, needs, and goals, personal likes and dislikes, personality traits and characteristics, past travel history, etc. Everything learned about you is considered when preparing proposals and providing ongoing support services. And since people can change and goals can evolve, it’s important to choose a travel counsellor who understands that and grows with you.
Research
The research portion of the trip planning process is the most time-consuming part, and for most people, it’s also the most overwhelming. Not only does research involve actually finding the desired travel products and services, but it also includes the task of sorting and comparing a variety of similar products and services to determine which ones offer the best value for your needs.
Again, research services are generally provided at the beginning of the trip planning process, but may be required at any time before — and even during — a trip.
Reservations
Reservation services seem obvious: submit the required information to make a reservation! In addition to the initial reservation, there may also be multiple payments to submit by specific deadlines. And, there are almost always special requests to submit or extra services to reserve separately (for instance, requesting a hotel room near the elevator, or purchasing advance seat selection for a flight). Plus, some reservations can get a bit more complicated (like when booking a Price Drop Guarantee promotion or a Price Match request). The one aspect of reservation services people don’t want to hear about is submitting cancellations — no one likes it, but it can happen!
In the background, reservations involve a lot of tedious paperwork, which is yet another time-saving reason to use a travel counsellor!
Support Services
There are two aspects to support services: general trip support and product support.
General trip support involves answering client questions, foreseeing needs, and providing information on travel-related topics such as currency and tipping customs, electricity and electronic devices, useful mobile apps, what do in case of emergency, and much, much more.
Specific product support applies only to the actual travel products purchased. The type of information provided might be baggage allowances for flights, and services might include things like providing the documents needed to file an insurance claim.
Together, these two types of support services encompass anything you might need after booking a trip — and even after returning home!
In fact, support services are offered before, during, and after a trip, so at no point is anyone left to handle whatever situation may arise on their own.
Pricing & Payments
Pricing for this wide variety of services is described below. Most clients want the full-service experience, and Journiac Travel & Tours can offer its full range of services for the best value. Of course, some clients don’t want or need certain services, so flexible pricing is available.
The procedure for all clients and potential clients is the same. An estimate of the total service fees is provided, and the amount is collected in full prior to beginning the consultation and research process. A proposal is then prepared and presented for consideration. Once the proposal is approved, the adjusted balance is paid upon reservation. If no trip is booked, no further amount is due.
Pricing and/or availability cannot be guaranteed at any time or in any way until reservations are confirmed. Proposals expire after 30 days and service fees become due if not yet paid in full.
Prices do not include taxes. HST is 13% for residents of Ontario. Tax rates may differ for out-of-province clients.
Cruises, Tours, Custom Itineraries & All-Inclusive Vacation Packages
Base fees do not include any product support. Fees for product support are calculated after the itinerary has been designed (an estimate is provided in advance).
| Fee Type | Full service |
|---|---|
| Base fees (per trip) | $225 |
| Product support fees (per category and location) | $17 each |
| Planning fees (Active travel) | min. $50 per day* |
| Planning fees (Disney & Universal) | min. $50 per day** |
NB: Surcharges may apply. See below.
* Active travel fees are calculated at the rate of $150 per person, or $50 per day for the entire trip regardless of active/rest days, whichever is less.
** Theme park fees are calculated at the rate of $15 per person, per day, at a minimum of $50 per day, including non-park days (such as but not limited to days spent at Disney Springs, Disney's BoardWalk, or Universal CityWalk).
Discounts
New Clients
New clients receive 25% off service fees for their first trip. This welcome offer is intended to provide an introduction to the services offered by Journiac Travel & Tours, and can only be used once, even if no trip was booked.
Past Clients
Past clients always receive $10 off the base price for each past trip, no matter what kind of services are required. This means that past clients benefit from a higher discount each time they book!
In addition, those booking and travelling two or more trips within any one-year period only pay half the product fees after the first trip.
Past clients may also refer to their annual holiday greetings card to receive a $50 discount every year.
Large Bookings
If your travel party is booking several rooms, but not enough to qualify for group rates (see below), then Journiac Travel & Tours is still happy to offer a reduction in pricing. When paying full-price service fees of any type on a minimum reservation of three rooms, base fees will be half-price on the fourth and sixth rooms (full base fees still apply to room five). The discount continues to apply on additional alternating rooms until the booking qualifies for special group rates. No discount is provided on product support or planning fees. Note that the fees will be recalculated and redistributed evenly per room so that all members of your travel party may benefit equally from the discount.
Air, Transport, or Accommodations Only
Air and transportation fees are applicable per round trip.
| Fee Type | Full service |
|---|---|
| Air or Transportation | $100 |
| Accommodations | $60 |
NB: Surcharges may apply. See below.
Discounts
New Clients
New clients receive 25% off service fees for their first trip. This welcome offer is intended to provide an introduction to the services offered by Journiac Travel & Tours, and can only be used once, even if no trip was booked.
Past Clients
Past clients always receive $5 off the base price for each past trip, no matter what kind of services are required. This means that past clients benefit from a higher discount each time they book!
Past clients may not use their holiday greetings discount towards Accommodations or Air Only bookings (some exceptions may apply).
Groups
If your travel party is booking several hotel rooms or cruise cabins, it may qualify for a group rate. For travel parties qualifying for a group rate and booking a minimum reservation of 10 rooms or more, service fees will be reduced accordingly. When paying full-price service fees of any type on three rooms, there will be no base fees on the fourth and sixth rooms (full base fees still apply to room five). The discount continues to apply on additional alternating rooms. Likewise, the same alternating rooms receive half-price on product support fees. No discount is offered on planning fees.
Note that the final fees will be recalculated and redistributed evenly per room so that all group members may benefit equally from the discount. All fees will be included in the per person trip cost, so you can rest assured that the quoted price is the only price.
Surcharges
A surcharge of $45 per proposal applies when requesting multiple different proposals for the same trip.
A surcharge of $60 per supplier applies when booking products from:
- WestJet
- WestJet Vacations
- Viking Cruises
- Holland America Line
- Royal Caribbean
- Air Canada Vacations
- Sunwing Vacations
A surcharge of $60 per destination applies for each of the following:
- when booking accessible travel;
- when making transportation arrangements for an attendant, support person, service animal, and/or companion;
- when booking travel for unaccompanied minors or guardian fares;
- when booking pet-friendly travel;
- when seeking information on travel exemptions for religious reasons.
A surcharge of $100 applies when booking travel within less than 6 weeks of departure.
A youth booking surcharge of $150 applies to all youths aged 18-25 booking and travelling on their own, and must be paid in full in advance. Upon booking of reservations, this fee may be fully or partially refunded (to be determined by the agency on a case-by-case basis).
A surcharge of $200 per destination applies for medical travel.
Product Sales fees are sometimes applied in lieu of earning commissions, often at a significant discount to you, the end consumer.
Special surcharges of $25-$100 may occasionally apply, as needed and to be determined by the agency on a case-by-case basis.
These service fees are subject to change without notice.